【PDCA日記 Vol. 567「反省の姿勢が成長を生む」】
One of the venture companies I was supporting had a manager who repeatedly asked his subordinates, "Why did this happen?"
This manager was not scolding his subordinates, but was doing the root cause analysis that I have repeatedly reported, and was trying to come up with measures to prevent recurrence.
Organizations that understand the importance of root cause analysis and measures to prevent a recurrence are more likely not to make the same mistakes, and even if they faced challenges, they seemed to have overcome many patterns.
The material to be introduced today "Business Person Poems (Japanese only)" has a catchphrase of "Work stress turns into laughter!" and the following phrases were impressive.
"The biggest drawback of machines was that they could not reflect on them.
Then, when trouble occurs, the system is automatically stopped.
As a result, the point of creating a large number of defective products has been improved, and productivity has improved dramatically." (Unquote)
Let's function PDCA today!
P.S. Occasionally I come across a business person who is confusing regrets and reflection, which is extremely risky.
No regrets are necessary in business, but reflection is essential, and it can be said that it is a necessary sense for management to be able to properly divide this part😊.
In addition, when reflecting on it, it is important to thoroughly analyze the root cause and remember to take measures to prevent recurrence.
If you neglect to do this, you are more likely to make the same mistakes in the future, and you will be labeled as a "non-learner" by others.
By advancing business while properly recognizing this area, I think that it will be possible to get the evaluation that "He/she is a business person who does not make the same mistakes"😊.