【PDCA日記 Vol. 9「意見が合わなくなる原因」】
【PDCA (plan-do-check-action) Diary Vol. 9 "Reasons of Disagreement"】
My first job was at a foreign financial institution, and then I became self-employed.
When I was doing my own business, I entered various venture companies as a consultant and I felt that "Each organization has a different culture and it is quite interesting".
In case of financial institutions, regardless of whether they are Japanese based or not, employees are very loyal to their bosses and all they can say is "Yes sir!" or "Yes ma'am".
In most cases there is a vertical society that "don't say anything other than Yes", a phase in which subordinates speak out. It is extremely rare to see it (except for people just before retirement).
On the other hand, in one venture company that I encountered during my self-employed era, the president of this firm has been saying that "Unanimity is not good, so somebody has to mention other opinions".
The material to be introduced today "HBR Guide to Office Politics (HBR Guide Series)" reiterates that “Business and people do not move rationally” and the following phrase was impressive.
"There are three reasons of disagreements: 1. Intention, 2. Recognition, 3. Personal style" (Unquote)
When I feel that "I am not communicating with this person well", I intentionally go to meet in person.
In case of e-mail and chat, we cannot see the face of counterpart, and it would be difficult to grab the situation.
By meeting and talking, you can check his or her expression, and it would be easier to understand the other person's intention.
If you are facing challenges regarding a relationship with your boss or colleagues, it might be important to first check "Am I greeting properly with them?"
Let's function PDCA today!