PDCA日記 / PDCA Diary

継続は創造だ! / Continuity is Creation!

PDCA日記 / Diary Vol. 799「人ではなく、お金が怒っている」/ "Humans are not angry, money is angry"

English follows Japanese.

PDCA日記 Vol. 799「人ではなく、お金が怒っている






















PDCA日記が更新されたら通知が欲しいという方がいましたので、そのような場合は Twitter をご利用ください😊。https://twitter.com/MPdca 




  • 作者:野村 道子
  • 発売日: 2009/08/01
  • メディア: 単行本


P.S. マネージャーの場合、自分の管轄部門や組織内でトラブルが発生した場合、知っていたかどうかに関係なく責任があるため、怒っている相手に会いにいって、なだめる必要が出てきます。




「Mr. PDCA、お客様(人)が怒っていると思うな。お金が怒っていると思え。」




< Mr. PDCAのボンジュール英語「なだめる」 = 「appease」>








  • 作者:野村 道子
  • 発売日: 2009/08/01
  • メディア: 単行本



PDCA (plan-do-check-action) Diary Vol. 799 "Humans are not angry, money is angry"

Colleagues who asked for PDCA breakfast or lunch are mainly young people, but senior employees with more than 10 years' experience also join the meal now and then.


As an opinion often heard from senior people is that, "I enjoyed working as a player, but I suddenly became a manager. I still believe that managerial position is not suitable for me".


Managers who enjoyed working as players tend to be playing managers, and drawing the lines from managers to players are challenging in any industries.


The material to be introduced today, "How to become Sue (Japanese only)" is written by Ms. Michiko Nomura who served as a voice actor Sue (Shizuka Minamoto) in one of the most famous animations in the world "Doraemon".


Ms. Nomura was a well-known voice actor, but at the same time, she was running a business and described her challenging days as a playing manager as follows.


"Since I began to work as a playing manager, I had to go to apologize to customers a lot of times." (Unquote)


Let's function PDCA today!   


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P.S. Managers are responsible for his / her departments or organizations, so he or she has to meet and appease angry people when challenging things happen.


If you are not good at appeasing others, I can introduce one knowledge which was taught by my first manager (Mr. K).


"Mr. PDCA, think this way. Humans are not angry, money is angry."


It may be a way of thinking unique to bankers, but if you think "Money is angry", you can cope with challenging situations calmly😊.